Web Accessibility Local Government:

As government services move online, ensuring equitable access for all residents is more important than ever. While digital tools can enhance convenience and efficiency, not all platforms are designed with accessibility in mind—leaving some residents struggling to navigate essential services. Ensuring universal access requires thoughtful design, but many local governments face challenges due to resource limitations and varying technology landscapes.

Our latest report, based on a nationwide survey of 1,004 local government leaders, reveals key benchmarks in web accessibility, common hurdles, and actionable insights to create more inclusive digital services.

Find out where your community stands—and how to improve.

CivicPlus® completed its Web Accessibility Report in conjunction with CivicPulse.

Contributors: Spencer Turkin, Victoria Starbuck, Nathan Lee, Christine Dean, Brenden Elwood, and Karen Chang