The Second Edition Connected Government Report

Uncover the latest insights on the state of public services and the future of agentic AI

Explore how the public, civil servants, and IT teams in public sector organizations are thinking and feeling about the state of public services and the future of AI— and how organizations are overcoming challenges and finding success. See why:

• 75% of people expect the quality of digital government services to match the best private sector organizations.
• 71% of the public are comfortable with GenAI to provide access to information and services, with 30% saying they'd work with an AI agent instead of a human if it meant faster service.
• 96% of IT leaders say the need for trusted data is higher than ever, with only 34% describing their tech infrastructure as fully prepared to take advantage of AI.
• 83% of government IT workers say they need to be doing more to address changing customer expectations.