IBM Instana Observability A Forrester Total Economic Impact™ Study

IBM commissioned Forrester Consulting to conduct the Total Economic Impact™ (TEI) study by interviewing four clients about the value of their investments in IBM Instana. Based on the in-depth client interviews, Forrester constructed a single composite organization that aggregated the representatives’ experiences with using the Instana platform. The composite organization created by Forrester is a global company with 10,000 employees and $2B in annual revenue. It has 300 applications and include a mix of on-premises and cloud-based, monolithic and microservice-based.
Looking at the composite organization, many quantifiable benefits were identified, including the following three-year financial impact:

• Achieved an ROI of 219%
• Reduced the developer time spent troubleshooting by 90%
• Reduced mean time to repair by 70%
• Reduced revenue-impacting incidents by up to 60%
• Improved operational efficiency by 40%

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