Cisco chooses Elastic to power its enterprise search platform

For Cisco, content search plays a key role in many areas of operations. This includes business-critical activities such as customer support where more than 11,000 support engineers use search tools to retrieve content from millions of documents that helps resolve the more than two million service requests received each year.

Search is also an essential feature of the Cisco website, where visitors can find information from a collection of hundreds of thousands of files of web pages and documents, including data sheets and user guides, as well as other technical, product, and corporate resources.