Hearts, minds, and algorithms: how L&D can master human connection in AI-enabled eLearning

In this ATD webinar, hosted by RWS, experts from across the learning and development community explore how artificial intelligence is transforming learning design—and what it takes to keep empathy, creativity, and connection at the center of the experience.

Moderated by Michael Coates, Business Development Director at RWS, the session brings together Jim Guilkey (S4 NetQuest), Rebecca Krauland (Lockton Dunning Benefits), and Carolina Denkler (Third Term Learning) to discuss how L&D teams can use AI responsibly to personalize learning, strengthen engagement, and scale creativity.

You’ll hear real-world examples of AI in action, from adaptive learning and self-driven coaching to the governance and data foundations that make AI effective. The panelists explain how empathy, transparency, and strong design principles ensure technology enhances—rather than replaces—the human touch in learning.

Watch the recording to learn:

• How AI is already transforming the learner experience
• Why empathy and authenticity remain essential in learning design
• What governance and transparency mean for responsible AI adoption
• How to balance creativity, technology, and readiness in your L&D strategy

Watch on demand to discover how AI and human intelligence can work together to create learning that’s faster, fairer, and more human.