Taking Control of the Narrative: A Local Government Playbook for Resident Request Management

Discover how to channel resident concerns and feedback directly to your local government departments, away from the chaos of social media. Learn practical strategies for building trust and improving service efficiency in your community.

Welcome to the future of local governance, where technology meets civic responsibility, and where every resident’s voice matters. Our new eBook, “Taking Control of the Narrative: A Local Government Playbook for Resident Request Management,” is your essential guide to revolutionizing resident engagement and service delivery.

Inside, you’ll uncover the secrets of:

• Enhancing the Civic Experience: Understand the crucial role of trust and transparency in local government and learn how to create positive civic experiences at every resident touchpoint.
• Trust and Technology: Explore how easy access to services through technology can build and sustain resident trust. Dive into survey data showing overwhelming support for digital transformation in local governance.
• The Power of 311 CRM: Discover the transformative features of 311 CRM systems. Learn from real-life examples, like the town of Reading, Massachusetts, where 311 CRM revolutionized issue reporting and response, turning challenges into opportunities for increased trust and efficiency.
• Accentuating the Positive: See how local government successes can become a vital part of community narratives, fostering a more engaged and satisfied community.