Connected Education Report - 4th Edition

Unlock the Future of Higher Education with the 2025 Connected Education Report

As the demands on higher education continue to grow, leaders are navigating a landscape shaped by student expectations, resource constraints, and rapid technological change. Salesforce's 4th Edition Connected Education Report delivers exclusive insights from over 2,000 students and staff across six global markets—offering a data-driven view into how institutions can thrive in an AI-enabled era.

In this report, you’ll discover:

• How AI and automation are reshaping recruitment, student services, and alumni engagement
• Why personalization, speed, and seamless service are no longer “nice-to-haves”—they're student expectations
• The growing gap between staff readiness and institutional capability around digital transformation
• Actionable strategies to unify data, upskill staff, and elevate the human connection in education

Whether you’re a university leader, admissions director, or advancement professional, this report is your roadmap to transforming challenges into opportunities.

Download the full report and lead your institution into a smarter, more connected future.